dear royal mail - a rant:
why are your lines so busy all the time?
oh i get it…not much mail is ever delivered so i guess everyone”s ringing ALL AT ONCE eh?
right. well im not traipsing all the way to Mandela Way again thanks very much..so pick up the phone please
now what i don”t get is - not too long ago, this southwark depot i”m trying to get hold of at least had a local no. now you have to go through Royal Mail”s central 0845 no. so guess what - its even more frustrating, you”ve got to get through a million barriers to even speak to a human being. talk about dealing with a huge, highly inefficient bureaucracy. but everything seems to be that way nowadays!
train companies, the postal system, banks, it”s all the same now - impossible to speak to anyone, and when you do get hold of someone, they”re some random person the “management” {the oh-so-cleverly-concealed-invisible management} has collared into the unpleasant job of dealing with the irate public.
i find this highly annoying. its all part of the grand plan of evading corporate and organizational accountability, and the plan seems to be proceeding along just fine..
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