royal mail
April 5, 2006 – 2:29 pmdear royal mail - a rant:
why are your lines so busy all the time?
oh i get it…not much mail is ever delivered so i guess everyone’s ringing ALL AT ONCE eh?
right. well im not traipsing all the way to Mandela Way again thanks very much..so pick up the phone please
now what i don’t get is - not too long ago, this southwark depot i’m trying to get hold of at least had a local no. now you have to go through Royal Mail’s central 0845 no. so guess what - its even more frustrating, you’ve got to get through a million barriers to even speak to a human being. talk about dealing with a huge, highly inefficient bureaucracy. but everything seems to be that way nowadays!
train companies, the postal system, banks, it’s all the same now - impossible to speak to anyone, and when you do get hold of someone, they’re some random person the ‘management’ {the oh-so-cleverly-concealed-invisible management} has collared into the unpleasant job of dealing with the irate public.
i find this highly annoying. its all part of the grand plan of evading corporate and organizational accountability, and the plan seems to be proceeding along just fine..
3 Responses to “royal mail”
Royal Mail is owned by the government and so it is but natural that its services should be shoody, as shoddy as that of Royal family.
Only way out is to privatize all the services and do away with the royality. Why should people be encumbered with a Prince C! Sack him I say, and sack all the royal appendages like the Royal Mail et al as well.
But comrade Sonia would never want it to be that way. So let her suffer the lousy mail service.
By Voltaire on Apr 6, 2006
ha ha shows how much you know. royal mail plc may be wholly owned by the government, but fat lot of difference that makes. Probably won’t be for much longer and im sure not much will change. after all the train services were privatized - ever read anything much about the British economy and privatization and all the rest of that>? doesn’t sound like it? and its exactly the same if not worse.
By sonia on Apr 6, 2006
the focus was supposed to be on ‘accountability’ if an organization has a public remit - it at least has to ‘pretend’ its remit is one of public service.if its private then it doesn’t even have to pretend its out to provide a public service.
whether an organization is efficient or not has nothing to do with whether its public or private - that much has been proved by the history of the world to date. Bureucracy, the mode of organization etc. these are the important factors. but of course that’s not mainstream thinking.
By sonia on Apr 6, 2006